F.A.Q.s

Do you ship to my Country?

Stephanie Santos Jewelers ships only in the United States! Feel free to email us at info@kingsjewelrymiami.com with questions on shipping to specific destinations.

What is the Return Policy?

We are happy to accept returns within 15 days of placing your order.

Please read our Return Policy Page for more information.

What are the shipping costs?

Shipping cost is $8 and Free on orders above $100. 

If you have issues with the tracking number, contact us, once your order has been shipped. 

How do customs fees apply to International packages?

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you could contact your local customs office for more information regarding your country’s custom policies. Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping as Store-Credit.

How long will it take me to get the product?

We process your order as soon as is placed and may have a processing time of 3-5 business days or before it ships.

If there is an issue with your shipment, i.e. if your order arrives in damaged condition, please notify Stephanie Santos Jewelers ASAP.

You have 3 days to report any issues with shipping, after that time it is not possible to report shipment issues.

My tracking code hadn't changed in several days. What should I do?

Once your order has been shipped and you have received your tracking code.

1. The shipping is certified & insured.

2. You must present an ID to receive your order.

3. Due the shippment is Certified & insired, the order may not be delivered because there was no person to receive the package. Please, contact us ASAP. 

What payment methods do I have?

Credit card
To pay by credit card, please select this payment option in the payment order and enter your details.

Affirm
If you have Affirm account you can use it to pay the amount of the order in 4 Installments Interest Free.

PayPal
If you have PayPal account you can use it to pay the amount of the order either by credit card or the prepaid system.

What are the terms of purchase?

These general terms and conditions apply to all commercial transactions made in our online store, www.kingsjewelrymiami.com.com, hereinafter the seller. Please read these Terms & Conditions and our Privacy Policy carefully before ordering. If you are not in agreement with all the terms of purchase and the privacy policy, you must not make any order.

Stephanie Santos Jewelers reserves the right to modify the commercial offer presented on the website fishikii.us (modifications on products, prices, promotions and other commercial and service conditions) at any time.